Refund policy

Updated : 19/10/2021

PLEASE NOTE THAT WE DO NOT HAVE REFUNDS NOR WILL WE INITIATE REFUNDS. THE ABOVE STATEMENT ONLY APPLIES TO CASES THAT DO NOT DEEM FIT OR ARE UNREASONABLE TO US.

You agree that you will allow our team from MEMOO, to review your refund case, and that the decision reached by team from MEMOO is final.

Please note that the shipping rate and the VAT for the government will not be refunded as per the government's policy. As compensation from our side you can purchase an item with your next order with the same amount that is missing + with the same weight range. Note that we will not charge you for it because you are a valuable customer to us.

ONCE YOU BUY THE PRODUCT YOU WILL RECEIEVE EXACTLY WHAT IS ORDERED/WRITTEN IN YOUR CART UNLESS STATED OR CHANGED BY YOU IF WHEN WE CONTACT YOU.

If our team from MEMOO finds you are eligible for a refund, the Refunds will be done only through the Original Mode of Payment.

Please note that CART information is subject to change ONLY with your consent.

You have exactly 24 hours/ a day to cancel your order once this time period has passed you will not be eligible for the cancellation of your order. 

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

PLEASE ALSO NOTE WE DO NOT HAVE A CANCELLATION POLICY OR CANCELLATION OF YOUR ORDER FOR REASONS THAT DO NOT DEEM FIT TO US.

You agree and consent that we, MEMOO Will be allowed to cancel your order with or without notice if our review of your information/order/Behavior indicates harmful intent/fraud towards us and Agree that we ARE allowed to take action against you, via the law or through terminating our services to you. You agree that you will allow our team from MEMOO, to review your Cancellation case, and that the decision reached by the team from MEMOO is final.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Therefore, please be encouraged to frequently visit these sections to be updated about the changes.

CONTACT US
For more information about our Refund and Cancel practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@memoo.co.kr or by using the details below:

·        United Arab Emirates, Abu Dhabi, Sanaiya Area, Bat Ha Al Haair, 13, Sayed Saif Building Rashid Al Salemeen.

·        Country- UAE

·        P.O Box No. 15986

·        Contact Number 0509449174

or by using the details provided below:

Instagram : @Memooo_Official

WhatsApp No: 00971509449174